WazirX Users Furious – Auto-Enrolled into Paid Plan, Balances Drained to Cover “ZERO Trading”

WazirX users report auto-enrollment into ZERO paid plan without consent, with balances drained while withdrawals remain restricted.

WazirX ZERO has triggered fresh anger across the Indian crypto community. The issue is related to auto-enrollment into a paid plan without user approval. 

Users started to notice that Charges appeared suddenly in their wallets, which had been idle for months. 

To worsen things, many affected users still face restricted withdrawals from earlier events.

WazirX ZERO Auto Enrollment Complaints Spread Fast

WazirX ZERO launched as a new flat fee trading plan. The exchange presented it as a trader-friendly option where users would pay ₹99 per month plus tax instead of paying trading fees per order.

However, problems surfaced soon after the free trial ended.

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Users started sharing screenshots on X showing invoices and deductions, and many said they never opted in. Several accounts had no recent trades and some wallets had remained untouched since withdrawals were halted last year.

One user reported losing ₹100 from an idle wallet that held only a small balance. Another shared proof that auto-renewal had been enabled by default. Opting out also required manual action inside account settings.

Anger spread quickly and many users questioned why the exchange assumed they all gave consent.

How WazirX ZERO Charges Were Collected

WazirX ZERO relies on a strict collection system, which itself caused much of the outrage.

First, the system checks the INR balance. If enough funds exist, it deducts the ₹99 fee plus GST. However, problems arise when no INR balance exists.

Next, the platform chooses the lowest value token in the user’s wallet and sells just enough to cover the fee.

Many users described this as shocking. Long-term holders saw their assets sold without pressing a sell button and some had planned to hold those coins while waiting for recovery updates.

Such forced liquidation raised alarms as users argued that selling assets for a subscription they never opted for, crosses a clear line.

Timing Makes WazirX ZERO Backlash Worse

The timing has worsened reactions, since WazirX still operates under restrictions linked to last year’s hack. Many users are still locked out of access to their funds.

The hack in question wiped out roughly $230 million from the exchange. Withdrawals stopped overnight and the exchange’s Parent firm Zettai Pte Ltd entered court-supervised restructuring.

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Users later regained access to about 55% of their balances almost a year later, with the remaining 45% converted into Recovery Tokens. 

Still, some balances remain frozen due to legal probes and crypto withdrawals remain limited for many users.

Against this background, the fresh deductions from user accounts felt deeply unfair.

Related Reading: WazirX to Resume Trading After 16-Month Closure Following $230M Heist

Silence From WazirX Raises More Questions

As complaints grew, users looked for answers and yet, no official statement has been released to address the issue at publication time.

No explanation clarified why auto-enrollment became the default, and the exchange has announced no refund policy or justification.

This silence frustrated users further. Many asked how fees could be charged while withdrawals stayed restricted.

Notably, fund freezes have lasted over a year and recovery timelines remain vague. 

India still treats crypto as Virtual Digital Assets, where gains face a 30% tax and clear consumer protections remain limited.

Some critics continue to argue that exchanges like WazirX are taking advantage of weak oversight.

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